Returns & Refunds

How To Return

• Can I exchange an item?
• How do I return an item?
• I want to exchange items?
• How do I return my order?

Our Returns Policy

• Can I change the size of my Mystery Boxes
• How do I return my Mystery Box
• Can I exchange my Zalando purchase for a different size or style?
• Can I return discounted or sale items?
• How long do I have to return my items?
• What is your returns policy?

Refunds

• I have returned my order, when will I get a refund?

Returns Portal FAQs

• How do I track my return?
• Why isn't the portal recognising my details?